Payment Policy

At XVAPER LTD, we aim to provide a seamless and secure checkout experience. This policy outlines the accepted payment methods, security measures, and related procedures for your purchases.

Accepted Payment Methods

We offer a variety of secure payment options to suit your convenience:

Credit and Debit Cards:
We accept all major credit and debit cards processed securely through our payment gateway, including:

  • Visa

  • Mastercard

  • American Express (Amex)

  • Discover

  • JCB

  • UnionPay

Digital Wallets:
For a faster checkout experience, we also accept:

  • Apple Pay

  • Google Pay

Payment Security

Your security is our top priority. We employ robust measures to protect your financial information:

  • PCI DSS Compliance: All card payments are processed through our payment gateway, which is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all your personal and payment information, ensuring it remains confidential during transmission.

Order Confirmation

  • Confirmation Email: Once your payment has been successfully processed, you will receive an order confirmation email with all the details of your purchase.

  • Payment Verification: To protect against fraud, we reserve the right to perform additional verification checks on certain orders before processing. This may occasionally delay shipment, and we will contact you if necessary.

Pricing and Currency

  • Currency: All transactions are processed in British Pound Sterling (GBP).

  • Pricing Accuracy: We make every effort to ensure all prices on our website are accurate. In the rare event that an error occurs, we reserve the right to cancel the order and will contact you to arrange a full refund or offer the product at the correct price.

Payment Disputes and Chargebacks

  • Disputes: If you have any concerns about a charge or require clarification on your billing, please contact our customer service team directly at admin@xvaper.co.uk or 07877 463837 before initiating a bank chargeback. We are here to help resolve any issues promptly.

  • Chargebacks: Chargebacks initiated without first contacting us to resolve the matter may result in administrative fees and could lead to restrictions being placed on your account for future purchases.

Refunds and Cancellations

  • Refunds: Please refer to our comprehensive [Return and Refund Policy](link to your refund policy page) for details on eligibility and processes for refunds.

  • Order Cancellation: You may cancel your order within 24 hours of placement, provided it has not yet entered the shipping process. Please see our [Terms & Conditions](link to your T&C page) for full details.

Contact Us

For any questions or concerns regarding payments, your order, or this policy, please contact our customer service team:

  • Address: XVAPER LTD, 87 North Road, Poole, Dorset, England, BH14 0LT

  • Phone: 07877 463837

  • Email: admin@xvaper.co.uk

  • Hours: Monday – Saturday, 9:00 AM – 5:00 PM