Introduction
At XVAPER LTD, the health and safety of our customers and employees are our highest priorities. In response to the COVID-19 pandemic, we have implemented a comprehensive set of measures designed to ensure the well-being of everyone who interacts with our business. This policy outlines our commitment to providing a safe shopping experience, both online and in-person.

1. Our Health & Safety Measures
We have adopted rigorous protocols across all our operations to minimize risk:

• Enhanced Cleaning & Sanitization: We conduct regular and thorough cleaning of our facilities, with frequent disinfection of high-touch surfaces such as door handles, countertops, and payment terminals.

• Employee Wellness: Our team members undergo daily health screenings. Any employee displaying symptoms of illness is required to stay home and seek medical advice before returning to work.

• Social Distancing: We have reconfigured our workspaces and implemented clear guidelines to maintain safe physical distancing between employees at all times.

• Personal Protective Equipment (PPE): Appropriate PPE, including masks and gloves, is provided to and worn by our employees based on their role and current health guidelines.

• Hand Hygiene: We promote frequent hand washing and have provided ample hand sanitizer stations for both our staff and customers.

2. Shipping, Delivery & Product Handling
Your safety extends to how we handle and deliver your orders:

• Contactless Delivery: To minimize direct contact, we offer contactless delivery options. Our delivery personnel will follow your specified instructions for drop-off.

• Safe Packaging Practices: Our warehouse and packing teams adhere to strict hygiene standards throughout the entire order fulfillment process to ensure your products are handled safely.

• Delivery Timelines: While we strive to meet our standard delivery windows, please be aware that occasional delays may occur due to enhanced safety procedures and external logistical challenges.

3. In-Store Safety Guidelines (For Physical Location)
For customers visiting our store, we have implemented the following measures:

• Limited Store Capacity: We manage the number of people inside the store to ensure everyone can maintain a safe distance.

• Sanitization Stations: Hand sanitizer dispensers are available at the entrance and throughout the store for your use.

• Clear Signage: Please follow the guidance provided by our signs to help maintain social distancing and navigate the store safely.

• Preferred Payment Methods: We encourage the use of contactless payment (e.g., tap-to-pay credit/debit cards, mobile wallets) to reduce physical contact.

4. Customer Support & Flexibility
We are here to support you during these times:

• Adapted Policies: We have introduced more flexible cancellation and return options to accommodate our customers during the pandemic. Please see our updated policy for details.

• Dedicated Support: Our customer service team is ready to assist you with any questions or concerns. You can reach us at 07877 463837 or admin@xvaper.co.uk.

5. Policy Updates & Compliance

• Staying Informed: We continuously monitor updates from public health authorities (like the WHO and local health departments) and will adapt our policies accordingly.

• Communication: Any significant changes to this policy will be communicated through our website and official social media channels.

• Regulatory Compliance: Our practices are designed to meet or exceed all local and national health and safety regulations.

6. Contact Us
If you have any specific questions about our COVID-19 safety measures, please do not hesitate to contact us:

• Address: XVAPER LTD, 87 North Road, Poole, Dorset, England, BH14 0LT

• Phone: 07877 463837

• Email: admin@xvaper.co.uk

• Hours: Monday – Saturday, 9:00 AM – 5:00 PM

Thank you for your trust and cooperation as we work together to keep our community safe.

The XVAPER LTD Team